Service Assignment Example | Topics and Well Written Essays - 500 words

Service - Assignment Example In fact, the company had no policy on how to deal with chronically complaining clients versus this critical case of a one-time customer. According to Churchman, a system is defined as a distinct set of parts that are designed in a coordinated manner to deliver some set objectives (churchman, 1968). In the case of Presto cleaners, the entire business operations formed the core system, and the newly installed computer system was just an additional component to the system. The additional component was expected to streamline business operations and improve efficiency, but it ended up creating inconveniencies. A critical analysis of the vents reveals that the computer system installed was alright, but the root cause of the problem resulted from poor reception of the components into the system. The newly introduced computerized environment was responsible for a change in the system. It is plausible that the general manager at Presto had only one week to familiarize the personnel with the workings of the new computer system. However, the employees took longer than expected to acquaint themselves with the workings of the new system. Ion adequate training resulted in incompetent personnel, who ended up making grave mistakes leading to customer complaints. The system was designed and expected to reduce customer waiting time and improve service delivery. The system was expected to increase the rate of picking and dropping laundry items, hence increase the total bulk of clothes processed daily. It is apparent that there was nothing wrong with the whole system in the first place. It only required the management to create an enabling environment that will make it possible to introduce new components into the system in a smooth transition. The considerations of systems thinking as elucidated by Churchman can serve as vital ingredients in an organization